A single pixel of friction can cost you a million dollars. It sounds like an exaggeration until you look at the math: With a 70% average cart abandonment rate, most digital products are "leaking" revenue every hour. According to the Baymard Institute, a massive chunk of such a loss is due to avoidable friction like vague forms and disjointed navigation.
At Gapsy, we’ve spent 12 years plugging these leaks with our design experience. In this guide, we move beyond pretty interfaces to explore the disciplined UX design patterns that standardize decision-making, eliminate design debt, and, most importantly, protect your bottom line.



